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BPO Call Center

With the promotion of economic globalization, information technology has brought in the transition and upgrade of global service industries, which pushes forward services outsourcing. More and more companies have chosen to outsource their non-core services to reduce costs and enhance the competitiveness. Under this environment, Beijing Infobird, as a professional BPO call center operator, has dwelled in Jiangsu Information Service Industry Base and builded Infobird BPO Call Center Yangzhou Base. And in 2008, Infoibrd has registered its wholly-owned subsidiary—Infobird (Yangzhou) Information Technology Co., Ltd. (completely takes charge of BPO Base operation management).

The main services of Infobird BPO Call Center Base include:

1. Provide call center outsourcing operation services

Through leasing physical agents and other ways, Infobird supplies the space, physical agents, call center equipment, network, system management, maintenance and other services, to maximally meet enterprises’ needs.

It is expected that by the end of 2009 Infobird will finish the construction of 1000-agent call center platform. The first-stage construction (400 agents) has been finished and put into use, located in F4-5, Call Center Base Industrial Building 3. According to general understanding, the current domestic call center outsourcing services are used for individual projects, while Infobird “entire outsourcing” mode will make the history of domestic call center outsourcing operation services. The interior planning of Infobird BPO Call Center Base was designed by domestic professional designing team who has focused on serving call center industry. Each indicator has reached the excellent/good level according to space parameters of call center operation environment.

With mature and stable call center system platform and in-time and professional on-spot IT maintenance services, Infobird maximally provides convenient entry means for enterprises. Meantime, it helps enterprises reduce resources/costs and quickly step in business operation management

2. Provide call center solutions

Infobird (Yangzhou), as a subsidiary of Beijing Infobird Software Co., Ltd.—domestic veteran call center provider, can also supply enterprises with call center solutions and related consulting services. Its main product lines are call center system construction and Internet-based Hosted SaaS Call Center operation services.