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Infobird Products & Services


In the “customer-centric” philosophy, adapting “Cloud Computing” architecture and SaaS mode, Infobird provides unique customized “Cloud Computing” customer management platform solutions for many enterprises and organizations. In 2008, Call-center-based Cloud Management Platform “Qitongbao” came on to the market. It opens a new application era of enterprise-class Internet product.

Qitongbao

Qitongbao

Qitongbao, is a “Public Cloud” service for enterprises. It effectively allocates resources, manages processes, and monitors results around the customer life cycle: look for customers, contact with customers, follow up customers, maintain customers, etc, to help enterprises gain new customers’ trust and old customers’ satisfaction, keep high customer retention rate and loyalty, and finally achieve healthy development and sustainable management goals.

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 IPCC

IPCC

Adopting advanced cloud computing technology and communication technology, Infobird can quickly establish a private Cloud Computing IP Contact Center with a relatively low cost for customer.IP architecture used by Infobird IP Cloud Contact Center allows flexible deployment and easy expansion. It is applicable to build Contact Center, Hotline, Telemarketing System, etc. Individual construction requirement of various industry customers can be easily achieved.

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Infobird Longxing System

Infobird Longxing System

Longxing business system is a customer-centric system. Through coordination among product department, marketing department, sales department, customer service department and other departments to achieve the maximization of company value.

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 Infobird Task Tracking System

Infobird Task Tracking System

Through scientific management ideas, task tracking system enhances enterprise service. It solves the service process management problems of work flow, service process tracking, etc. It makes customer service requests recorded, the process tracked, and the employee assessed.

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Infobird Knowledge Base

Infobird Knowledge Base

Infobird Knowledge base has unified management of enterprise’s products (services) introduction, customer service processes, rules and regulations etc. to enhance knowledge sharing and exchange, and improve coordination efficiency and communication efficiency.

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 Government and Public Utility

Government and Public Utility

Based on Cloud Computing Architecture, integrated with existing government websites, contact centers, and business processing and application system, Infobird software has built the bridge of information delivery and effective communication to solve government-faced service problems.

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BPO Call Center

BPO Call Center

Through leasing physical agents and other ways, Infobird supplies the space, physical agents, call center equipment, network, system management, maintenance and other services, to maximally meet enterprises’ needs.

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 Infobird Middleware

Infobird Middleware(CTI、IVR、ACD)

Infobird Middleware insists the design principles of flexibility and coordination. It can control a variety of communications equipment and computer equipment, support a variety of interactive ways, support simultaneous transmission of calls and data, and allow the generation of call business and work flown.

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