Cloud Management SaaS Service

Cloud Contact Center

Item	Traditional Switch	Infobird Hosted Call Center
CTI	Additional cost	Intelligent routing
IVR	Additional cost	Intelligent voice navigation (no circuit limitaion)
Dialing System	None	Intelligent Preview
Recording System	None, need additional cost	No capacity limitation(real-time playing and long-term storagel)
Phone	Necessary	Unnecessary
Switch	Necessary	Unnecessary
Router	Necessary	Unnecessary
Equipment room	Necessary	Unnecessary
Voice engineer	Necessary	Unnecessary
Application integrating technician	Necessary	Unnecessary
Mobile office	nonsupport	Built in function
Telephone line construction	Necessary	Unnecessary
Telephone line monthly rent	Necessary	Unnecessary
Branch expansion	May not support. Has limitation of expansion and high requirement of bandwidth and network equipment	Unified management and seamless expansion
Flexible expansion (free change)	Support single user with conditions	Support single user
Maintenance charge	15%-25% per year	Included in rent charge
Charge method	One time investment	Monthly fee
First-year cost of 30 users (equipment and maintenance and circuit)	1,233,000 Yuan	180,000 Yuan
Follow up annual cost of 30 users	333,000 Yuan	180,000 Yuan
Integration cost	Additional 15%-25% charge	Unnecessary
Integration cycle	At least 1 month	1 week
Telephone lines quantitative limitation	Many physical limitations	No limitations (according to cloud capacity )